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Category » cPanel Shared Hostingrss button

Personal, Preferred, and Business shared hosting account support.

There were 13 articles found in this category:

  1. questioncPanel - Server Name
    Please note that this guide is for cPanel accounts. See where your account is hosted here. If you are on Site Manager, use the tool at http://netstatus.westhost.com/ In order to locate your server name in cPanel, follow the steps below: Login to your cPanel. Click on expand stats on the lowe ...
  2. questionUnderstanding Account Limits
    Understanding Account Limits How to deal with a high load on your shared hosting account... “Dear valued customer, Recently your account has been noted as causing a high load on the shared server.” If you’ve ever received a message such as this one, you’re probably fam ...
  3. questionAccount Tools
    The second scrollbar that you will see under your https://cp.westhost.com/ account is the Account toolbar. This will include a variety of links for you to easily manage your WestHost information. **Please Note: All these tools work best from the FireFox browser. Support Need help? We try to make ...
  4. questionHow do I change my account password(s)?
    This article is for cPanel Accounts. Determine where your account is with this guide. https://cp.westhost.com/ is the interface by which you can access any WestHost services associated with your account. This interface is tied to your contact e-mail address, and that e-mail address is also what ...
  5. questionWhat happens after I submit a ticket?
    Typically you will receive an automated response from our ticket system with a new ticket number. You will be able to look up your ticket progress through the link provided or from https://cp.westhost.com/ >> Support. If you do not get this initial email, please check your junk or spam box ...
  6. questionHow do I see the support tickets I have submitted?
    This article is for cPanel Accounts. Determine where your account is with this guide. To view support ticket that you have submitted please log in to https://cp.westhost.com/ and select the "Support" icon from the Account toolbar. This will only show tickets that are correctly tied to your Clie ...
  7. questionHow do I submit a new support ticket?
    To submit a new ticket you can complete the form online here: http://www.westhost.com/contactus.html This section is for cPanel Accounts. Determine where your account is with this guide. Or, you can login to https://cp.westhost.com/ and select the Support icon from the Account toolbar. Then sele ...
  8. questionWhat is a web host?
    A web host is where your web sites' html files, graphics, and more reside. WestHost provide web hosting services, so our servers provide space for your website files and folders.
  9. questionMy site is down! What do I do?
    If your website is not loading, there are a couple reasons why this might be happening. In order to troubleshoot the problem, please follow these steps: 1. Check your website here: http://www.downforeveryoneorjustme.com/ If this page tells you “It's not just you!”, visit http://netst ...
  10. questionWhere can I find the WestHost Terms of Service?
    All WestHost-related policies are located here: http://www.westhost.com/policies/
  11. questionWork for WestHost
    To look for opportunities to join the WestHost team, please visit http://www.westhost.com/utah-job-opportunities/
  12. questionAffiliates Information
    To learn more about our affiliate program, please go to http://www.westhost.com/affiliate-program.html
  13. questionI lost my login information, how do I recover it?
    If you have lost a password, most of the login screens for your account(s) will have a "Lost Password" option somewhere near the user name and password boxes. You can often get a password quickly sent to your contact e-mail address by using those tools. When you signed up for service with WestHo ...