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Guides and Troubleshooting Information for E-Mail and E-Mail Clients
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There were 63 articles found in this category:

  1. questionSpam Filtering Control Panel Configuration
    See How to get the Spam Filtering Control Panel. Update: Clients who have been migrated into CHI can access the Spam Filtering Control Panel directly at https://cp.mailfiltering.com For clients who use this service at https://cp.westhost.com, please see the following instructions. Once you are ...
  2. questionDoes WestHost offer anti-spam filtering tools?
    Yes! CHI clients who have purchased this service can login directory to the Spam Filtering Control Panel at https://cp.mailfiltering.com For https://cp.westhost.com clients, WestHost offers a configurable spam filtering tool, beyond the defaults available inside cPanel. This is a third party too ...
  3. questionAndroid Email Setup
    Android Email Setup (HTC, Samsung, Motorola) From the Home screen, touch Menu > Settings > Add account > Email. Select the account type Others. Enter your Email address and Password and touch Manual Setup. You will be taken through the following steps. Select the type of ema ...
  4. questionGeneral Email Setup
    This article requires that you have your own domain name and a valid email address with this domain name setup. You will need to have the correct password and the domain should be pointing to your WestHost account. In this example we will use info@yourdomain.com. There are differences betwe ...
  5. questionConnecting Email Accounts to a Mail Client
    This article is for cPanel Accounts. Determine where your account is with this guide. You can find the details needed to set up your email accounts in cPanel >> Mail Accounts. Next to the e-mail address you want to set up, click the "More" button. From there click on the "Configure Mail Cl ...
  6. questionCreate an Email Account in cPanel
    This article is for cPanel Accounts. Determine where your account is with this guide. You can create a new email address on your account in cPanel with the following steps. Login to your cPanel and click on the "Mail Accounts" button. The form for a new account is at the top of the mail accounts ...
  7. questionGmail Account E-mail Retrieval
    This article is for cPanel Accounts. Determine where your account is with this guide. Instead of forwarding mail through to Gmail either through a user or a form, you can set up a local inbox where mail is delivered and then have your Gmail account configured to retrieve those messages. Please ...
  8. questioniPhone Email Address Setup
    This article is for cPanel hosting accounts. If you are not sure where your account is located, please check our guide here. NOTE: Synchronizing an e-mail account to your iPhone copies your e-mail accounts settings, but does not copy your e-mail messages. Whether the messages in your inbox disp ...
  9. questionOutlook 2010 E-mail Configuration for cPanel
    This article is for cPanel hosting accounts. If you are not sure where your account is located, please check our guide here. If you would like instructions on how to setup your site manager email in Outlook 2010, please go here. In order to get your account set up with Outlook 2010, follow thes ...
  10. questionSteps for Setting up Mac Mail with WestHost
    This article is for cPanel Accounts. Determine where your account is with this guide. Here is the general guide for setting up Mac Mail with a WestHost e-mail account. Open Mail [from the Dock or the Applications folder]. If the "Welcome to Mail" assistance does not appear, choose "Add Account" ...
  11. questionEmail Accounts in cPanel
    This article is for cPanel Accounts. Determine where your account is with this guide. Add an Email Account To add a new email account: Type the email address that you want in the Email field. If you have more than one domain one your account, make sure to select the correct one! Type the pas ...
  12. questionHow do I enable DKIM for my account?
    This article is for cPanel Accounts. Determine where your account is with this guide. To enable DKIM for your account, connect to your cPanel account and navigate to the "Email Authentication" page. From there click the button "Enable" next to DKIM. This will generate public and private keys ...
  13. questionWhy does my e-mail bounce with the error: domain exceeded the max defers and failures per hour?
    Max Deferrals Limit This tool tracks and limits outbound mail based on the maximum percentage of failed or deferred messages a domain may send per hour. The system examines outgoing mail over the last hour to determine whether the domain has exceeded the limit. When a domain exceeds the limit, i ...
  14. questionHow to retrieve e-mail headers from Mac OS X Mail
    In order to retrieve the e-mail headers for a message in Mac OS X Mail, you will need to: 1. Open the mail message in a new window by double clicking on it. 2. Click on View 3. Click on Message 4. Click on Raw Source 5. Copy the headers by right-clicking and choosing "Select All" 6. Right- ...
  15. questionHow to retrieve e-mail headers from Outlook Express for Mac
    In order to retrieve the e-mail headers for a message in Mac's Outlook Express program, you will need to: Select the e-mail Select "View" Click on "Source" A new window will appear and you will be able to see the full headers If you press Command + A it will select all of the text Use Command ...
  16. questionHow to retrieve e-mail headers from Mac Entourage
    In order to retrieve e-mail headers for a message in Entourage (on a Mac), you will need to: Open the mail message in a new window by double-clicking on it. Choose "View >> Internet Headers." Click inside the box that appears and select "Edit >> Select All." Click inside the box o ...
  17. questionSpam Filtering Methods
    This article is related to the Anti-Spam Filtering Tool add-on for cPanel accounts. The Anti-Spam filter uses a variety of filtering methods that involved checking the sender's IP address against public and private blacklists. This determines if the IP reputation of the sender is positive. The s ...
  18. questionSpam Filter Dashboard Overview
    Dashboard Once connected you will see your spam control dashboard: In this dashboard, you can perform a variety of functions, such as: Manage white/blacklists Manage size restrictions Block certain file extensions View logs View queues 1. Incoming Section In this section, you can view and ...
  19. questionHow can I retrieve e-mail headers in Outlook Express?
    What are e-mail headers? Headers include identifying information such as the routing information of the message: the sender, recipient, date, and subject. Some headers are mandatory, such as FROM, TO, and DATE. Others are optional, but commonly used, like SUBJECT and CC. Other headers may includ ...
  20. questionHow can I retrieve e-mail headers in Outlook 2010?
    What are e-mail headers? Headers include identifying information such as the routing information of the message: the sender, recipient, date, and subject. Some headers are mandatory, such as FROM, TO, and DATE. Others are optional, but commonly used, like SUBJECT and CC. Other headers may includ ...
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